Thriving Business Manual, by Yvonne Weld

This book contains an impressive amount of information about how to document your business processes and procedures, and the reasons why this is so important for any business to do.  The most basic need for documenting your business processes is to protect your business and your customers if you need to be away from your business for an extended period of time. 

Think about it - if you had to suddenly leave the business and did not have a chance to turn over the work and customer information to someone, what would happen?  Would your business still be there when you return?

The Thriving Business Manual, which also includes a workbook, guides you step-by-step through the processes of creating your very own office procedures manual and will enable you to have the confidence in knowing your business will be cared for if something should happen to you.

Fully defined processes and procedures also simplifies your hiring and outsourcing decisions.  For example, it's easy to see that a qualified Virtual Assistant could easily take over your ezine publishing - but how would she know where to find the content, and what the ezine schedule is, and what the upcoming topics are for future ezines, unless you have documented it?  Now consider what would happen when a new hire comes into the business - looking for instructions on how to do the job they have been hired for.  Who will give them the information?  Who will train them?  If more than one person is hired for a similar position, will they receive the same information and training?  This manual and workbook help to ensure that it happens right the first time.