Last weekend I did my longarm rental training. A few days later I rented a longarm machine for four hours. The entire process was a $*&# show beginning with the multiple attempts to book my training and rental time, right to the end of my rental time. But I DID get my quilt done. If I quilted it by hand, it would take me a year! Isn’t that pretty stitching?
I admit that I am not really too upset about all the things that went wrong with this rental process. I was able to load up on stories and ideas that I am fairly certain will make it into my new book.
Sorry…but as the saying goes “if you didn’t want me to write bad things about you, you should have behaved better”!
- This company doesn’t answer their phone. I’m not sure why they advertise two different phone numbers, but they don’t answer either one. I think I discovered the reason when I spent FOUR HOURS in their studio and never once heard a phone ring. Perhaps they don’t know that you can turn the phone ringer on???
- They also don’t return email messages and Facebook messaging is hit and miss. Mostly miss.
- After being PROMISED at the training session that I didn’t need to purchase batting that day for my rental just a few days later, I showed up at my rental time to discover that they didn’t have any batting. Bad enough discovery…but several of the staff suggested I could just run down the road to another store. In fact, there were two within a 10 minute drive. No big deal in their eyes. I can’t even begin to tell you what a big deal it was to me…you’ll have to wait and read about it in the book when I get it written!
The experience could have been worse, because I WAS able to get my quilting completed. Really, it turned out to be exactly the research I needed! After all, a story is not much of a story if the hero/heroine just sails through their story.
I hope this company is able to solve their enormous communication and customer service problems. They have quite a cool business model that I believe has enormous potential. Unfortunately potential is useless without motivation.